Service Waiver Form
Understand and accept that:
1. VOID OF WARRANTY:- During technical diagnosis, if the
technician finds signs of tampering, misuse, or damage caused by corrosion, heat, moisture, vibration,
infestation or mishandling, the unit's warranty wil be voided.
2. LOSS OF DATA: - Prior to submitting your unit for Warranty Service,
please ensure you've created a separate backup of all data and removed any security passwords.
Safeguarding your information is your responsibility.
THE CONTENTS OF MY UNIT MAY BE DELETED AND THE STORAGE MEDIA MAY BE REFORMATTED IN THE COURSE OF
3. WARRANTY SERVICE: Please note that recovery or reinstallation
of software and user data is not included under the unit's LIMITED WARRANTY coverage.
4. BOX AND ACCESSORIES: - Before submitting your unit for
Warranty Service, please ensure you take all detachable accessories with you-such as the box, manual, charger,
adapter, cable, headset, back cover, and others. Joneco Tech will not be liable for any items left
behind, whether intentionally or by accident.
5. COSMETIC DAMAGES: During delivery or repair, minor cosmetic
damage may occur. As long as these do not affect the unit's functionality, Joneco Tech cannot be held
responsible or liable.
6. REPAIR LEAD TIME & LIABILITY: I acknowledge that Joneco Tech
is not liable if the actual repair lead time exceeds the estimated schedule. Furthermore, I waive any claims for
damages including loss of data, profits, loss of savings, or other incidental or consequential losses,
arising from my inability to use the unit while it is under repair, even if Joneco Tech has been
informed of such possibilities. This also applies to any claims made by third parties.
7.CLAIMING REPAIRED UNIT:Once notified by Joneco Tech that my unit is ready
for pickup, I understand I have 5 calendar days to claim it. If unclaimed within this period, the unit
wil be transferred to Joneco Tech's Head Office. I agree to retrieve my unit from the Head Office,
provided it has not been tagged as an Abandoned Unit. I acknowledge that
Joneco Tech shall not be held liable for any loss, damage, or claim related to my unit beyond this period.
8.CONTACT FOR PICKUP/SETTLEMENT: The service representative may reach out
to me using the contact number or email provided to arrange pickup or settlement of my unit.
a. For Repaired Units - If I fail to claim my unit within 30 calendar
days from the date of notification, it will be considered abandoned and may be disposed of accordingly. I
acknowledge that Joneco Tech shall not be held liable for any loss, damage, or claim related to the
unit once this period has lapsed.
b. Unsettled Payment - If I fail to settle the repair payment
within 30 calendar days from the date of notification, my unit will be considered abandoned and may be disposed of
accordingly. I acknowledge that Joneco Tech shall not be held liable for any loss or disposal of
the unit once deemed abandoned.
9. LOST UNITS: - In the unlikely event that my unit is lost while
under the care of Joneco Tech, I understand that it will be replaced either with an alternative unit of similar
specifications or with a brand-new unit whose resale value is equivalent to the depreciated value of my
original unit. The depreciated value wil be determined using a straight-line depreciation method,
based on a useful life of three (3) years for laptops and two (2) years for mobile phones or tablets.
The total claim wil be calculated based on the actual purchase price stated in the unit's invoice.
If I am unable to provide the invoice, the unit's ship or manufacturing date plus thirty (30) days
wil be used as the reference point. I acknowledge that the final replacement method wil be determined
solely by Joneco Tech management.
10. NO PARTS AVAILABLE: If parts are unavailable and my unit is under
warranty, Joneco Tech may request a credit memo from the manufacturer. Approval is not guaranteed,
and Joneco Tech is not liable if declined. If approved, my unit will not be returned. If out of warranty
and unrepaired, I understand that I forfeit any claim to the unit.
11. LOST ORDER FORM: If a customer loses their Job Order form,
alternative proof (eg, sales invoice, photo, service slip) must be provided. Services may continue if verified via
internal records. Otherwise, a new form may be required. Requests without sufficient documentation or ID may be declined.
